Module 2: Diagnosis, Identifying capabilities, resources and processes
Module Two
Learning Objectives
At the end of Module 2, you should be able to:
- Understand the value and importance of diagnosis in relation to organisational strategy.
- Explore the role of a Strategy Journey Map in relation to developing and delivering strategy.
- Communicate the importance of, and apply techniques for, exploring an organisation’s external operating environment.
- Communicate the importance of, and apply techniques for, exploring an organisation’s internal operating environment.
- Manage outwards in complex systems
- Map the organisation’s stakeholder landscape and develop effective stakeholder engagement strategies.
- Explore the concepts of Key Performance Indicators in relation to public value
Module 1 focused on the process of how to assess an organisation’s overall strategy. Strategy builds on the organisation’s mission and purpose, vision, and the value that it seeks to deliver.
The module encourages you to examine the organisation within its context, with its current and potential total set of organisational resources, and within its stated and implicit organisational reason for being. This implies taking a hard look at the organisation’s current situation. It involves gathering up-to-date information about the external and internal environment, and then applying systematic tools and approaches to make sense of these data. This module provides you with a series of tools and techniques that allow you to approach this task.
Module 2 covers the following topics:
- Topic 1: Diagnosis and the ‘Strategy Journey Map’
- Topic 2: Exploring the Organisation’s Operating Environment
- Topic 3: Stakeholder and Client Analysis
- Topic 4: Key Performance Indicators
- Topic 5: Strategy Effectiveness