TOPIC 2.8: Changing the way people do business with government – Digital strategy and AI
Whilst Services Tasmania (Blackburn 2014)[1] was a forerunner in providing citizens with easy access to government services, current initiatives and investments by NSW, ACT and the APS are driving new digital strategies. The focus of digital transformation is to improve the customer experience of government services. Services NSW is an example of digital engagement.
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20 min
Digital Strategy
Review NSW digital strategy and consider insights for application in your State or Territory
Artificial intelligence (AI) has the potential to transform many roles in government. To what extent is your agency investing in and developing AI assets and changing the way customer, taxpayer and citizen data is stored?
20 min
Artificial Intelligence
Listen to the podcast on how artificial intelligence will shape our future.
- Blackburn, G. (2014) Elements of Successful Change: The Service Tasmania Experience to Public Sector Reform. Australian Journal of Public Administration, 73(1), pp. 103-114. ↵