TOPIC 1.3: Social media, digital relationships and Cyber Security
Complex systems, pluralism and diversity have given rise to networked partnered and contractual arrangements for co-ordination and communication. Networked arrangements maybe enabled by cloud technologies as information is shared rapidly and randomly between individuals and groups worldwide.
Mini Cases
Mini-case – Big Data
The government faces challenges in relation to public confidence in the use of data. The department of PM&C has a taskforce to consider comprehensive data use reform. Have a look at this article on the PMC taskforce report, for some of the challenges and their recommended approach to achieve social licence for data mining.
Mini-case – e-Health
Digital trends are driving innovation in the delivery of health services in Australia. An Accenture report – Top Healthcare IT Trends – identifies five digital trends fuelling disruption in healthcare:
- New individualised healthcare experiences are being born every day
- Wearables, “hearables” and technology-guided experiences will change healthcare delivery
- New platforms combine architecture, governance, services and the latest digital tools
- Now, everyday things, such as medical devices and wearables, recognise, “think” and respond
- We’re using machines to be more efficient, provide better care and take on more complex tasks
Mini-case – Cyber Security
The 2016 Census offered citizens online data sharing – with mixed results. Read a reflective speech by the Australian Statistician, David Kalisch (Kalisch, 2016), about the lessons learnt to improve cyber security culture and practice. A full set of resources enabling multiple different audiences to better manage their cybersecurity exposure can be found on the website of the Australian Cyber Security Centre
We are all users of social media, Facebook, Twitter, Instagram, etc, which has the capacity to transmit images and information in real time to infinite receivers. Most agencies have embraced some form of social media to communicate directly with customers, stakeholders and communities, particularly in disaster events. Not only is the technology mobile but there are opportunities to design applications to assist citizens to access information as needed. In what ways is your agency utilising social media to engage with and communicate directly with citizens, customers and stakeholders?
Deeper Learning
60 mins
Reflection
How is your agency managing the relationship with IT service providers for their services?
Activity
Research the current digital strategy in your state:
- How is government participating in the digital economy?
- Who are the stakeholders?
- What are the risks and challenges for government organisations?
- Make a list of the digital communication changes you have experienced in your role at work since you first joined the agency/department.
- How have these impacted on the work you do, who you do it with and how you do it?