Topic 1.3: Values

Just as our personality, personal history and strengths shape the ways in which we view the world, ourselves, others, and how we approach our work, our personal values also play a significant role in the shape of our personal and professional lives. Values are the things that we consider foundational in terms of their importance in our life and the way we live it. A value is the importance a person attaches to something that serves as a guide to belief, attitude and action. Values are powerful and often unconscious. They motivate us and guide our thinking and our actions.

Milton Rokeach (1973)[1] defined a personal value as an enduring belief that a specific mode of conduct or end-state of existence is personally or socially preferable to its opposite. A value system is an enduring organisation of beliefs concerning preferred modes of conduct or end-states along an importance continuum.

Grunert and Scherhorn (1990: 97-107)[2] identified five features of personal values. Values were described as:

  1. concepts or beliefs;
  2. about desirable behaviours and/or end states;
  3. that go beyond specific situations;
  4. guide the selection or evaluation of events and behaviours; and
  5. are ordered by a certain hierarchical importance

Where do values come from? For most of us, our values and value systems are shaped in childhood through the family and cultural experiences we are exposed to as we grow. So, ‘hard work’, ‘education’, ‘respect for elders’, ‘service’, ‘gratitude’ may be strong early influences. Conversely, ‘stand up for yourself’, ‘don’t trust _____’, ‘avoid conflict’, ‘the school of hard knocks’ may be ingrained in our development.

Values are not abstract or passive – they are active and real as evidenced in our attitudes towards others, in our decision making, in the way we talk about things (and people), and how we commit our time and resources. Sometimes you will hear, especially in organisational settings, the terms “espoused values” (what we say we value) and “values in action” (what we demonstrate we value through our actions). The same is true for our personal values. For example, I may say I value “family” but if I fail to devote my time and attention to my family then, while I may indeed value family, I evidently value something else more highly.

Aligning your values to your work can be important in maintaining a positive and healthy lifestyle, including mental health. Misaligned values – for example, where you value integrity and honesty but feel compromised by the demands to “spin” events or “edit out” facts that don’t support an organisational position – can create distress, anxiety and negative feelings about self-worth.  This so called values incongruence can cause distress if not resolved.

To help you explore your personal values, you can choose between the two values identification tools provided here – or you can take your own approach to identifying and articulating your personal values.

The first tool is The Rokeach Value Survey (RVS), which is a classification system of values. The system consists of two sets of values, 18 individual value items in each. One set is called Terminal Values, the other Instrumental Values. Terminal Values refer to desirable end-states of existence. These are the ultimate ambitions or goals that a person would like to achieve during his or her lifetime. These values vary among different groups of people in different cultures. Instrumental Values refer to preferable modes of behaviour or means of achieving the terminal values.

Required Activity
20 min

To complete the Rokeach Value Survey, read and then sort the values below into order of relative importance to you – as guiding principles for your life.

Terminal Values refer to desirable end-states of existence. These, are the goals that a person would like to achieve during his or her lifetime.

Order the Terminal Values listed in order of importance to you.

true friendship mature love self-respect
happiness inner harmony equality
freedom pleasure social recognition
wisdom salvation family security
national security a world of beauty a world at peace
a sense of accomplishment a comfortable life an exciting life

 

Instrumental Values refer to preferable modes of behaviour. These, are preferable modes of behaviour, or means of achieving the terminal values.

Order the Instrumental Values listed in order of importance to you.

cheerfulness ambition love
cleanliness self-control capability
courage politeness honesty
Imagination independence intellect
broad-mindedness logic obedience
helpfulness responsibility forgiveness
Required Reflection
20 min

Once you have completed the values assessments, take some time to reflect on the values that you have identified for yourself.

  • How do you see them being reflected in your personal and professional life?
  • What values are directly connected to your work?
  • What values are being compromised or conflicted? If so, can you identify why?
  • Identify some ways you might use to resolve the conflict?

These reflections should help when you are completing your assessment.

Just as individuals have values, so too do organisations. These are the Australian Public Service (APS) Values.

APS Values and Code of Conduct in practice

Employees of the Australian Public Service (APS) occupy a position of trust. They are entrusted by the Government and the community to undertake important work on their behalf. With this trust comes a high level of responsibility which should be matched by the highest standards of ethical behaviour from each APS employee.

Together the APS Values, the APS Employment Principles and the APS Code of Conduct set out the standard of behaviour expected of agency heads and APS employees. They provide the public with confidence in the way public servants behave, including in their exercise of authority when meeting government objectives.

The Public Service Act 1999 (PS Act) requires APS employees and agency heads at all times to behave in a way that upholds the APS Values. Agency heads and Senior Executive Service employees must also promote the Values. All employees must inform themselves of their obligations under the PS Act.

The conduct of public servants, both inside and outside the workplace, can have implications for the confidence the community has in the administration of an agency or the APS as a whole.

This guide is structured around the three professional relationships that are a central part of work in the public service: relationships with the Government and the Parliament; with the public; and with public service colleagues.

The guide also contains information about how to deal with ethical problems that commonly arise in particular circumstances. It does not have the answer to every ethical problem that an employee may be faced with at work. It does however provide principles which will point to an answer in many cases.[3]

Image: APS Values

Following is the list of State and Territory Values. Please link to your State’s or Territory’s site and compare the values with the APS Values and your own.

ACT Values QLD Values 
NSW Values VIC Values
NT Values WA Values

SA Values:  SA Public Sector Values:

We then have the Code of Ethics – which has the force of a regulation

Over the top of this a more extensive set of values has been developed. They only sit in policy. These have been used for this analysis.

TAS Values:  Tasmania does not have a whole of service set of values, each agency determines their own values. We do have the State Service Principles  and Code of Conduct.

Organisational values are stated to establish the principles and behaviours that are prioritised for the organisation and its employees.  Of course, just because an organisation (or a team or an individual) publishes a list of values it doesn’t mean they practise those values. There are “espoused values” and “values in practice” – the “way things are really done around here”. Naturally, we want to ensure the espoused and practised values are aligned.

Like personal values, organisational values help:

  • Establish “the way we do things”
  • Prioritise actions
  • Guide decision making

Recommended Reflection
20 min

Having completed your own assessment of your personal values and looked at the APS and relevant State or Territory values, consider which of the APS and /or your State / Territory Public Service Values align most closely with your own.
  • Are there any that do not?
  • Are there organisational values that are stated but not, in your experience, practised or evident? Why not? Do you practise them?
  • Are there other values that, while not listed as organisational values, are evident as being ‘values in action’ through their practice?

Deeper Learning Reflection
25 mins

Another approach to identifying personal values is provided in Dr Russ Harris’s book The Happiness Trap (2007, Exisle). Chapter 25 ‘The Big Question’ includes the Life Values.

Harris, R., & Hayes, S. C. (2014). Chapter 25: The Big Question. InThe Happiness Trap : Stop Struggling, Start Living. (1st ed., pp. 193 – 198). Exisle Publishing.
Complete the questionnaire, posing questions across seven ‘domains’. Or, you may instead choose to take your own reflective approach to identifying and articulating your personal values.
Harris, R. (2008). Values Worksheet. In Worksheets To Use With The Happiness Trap. (pp 11-12). The Happiness Trap.

  1. Rokeach, M. (1973). The Nature of Human Values. New York: Free Press.
  2. Grunert, S.C. & Scherhorn, G. (1990). Consumer Values in West Germany: Underlying Dimensions and Cross-Cultural Comparison with North America, Journal of Business Research, 20: 97-107
  3. APSC. (2021). APS Values and Code of Conduct in practice. Australian Public Service Commission. https://www.apsc.gov.au/publication/aps-values-and-code-conduct-practice

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